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Topic: I got a virus I can't delete!  (Read 3226 times)

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I got a virus I can't delete!
« on: December 08, 2014, 06:54:14 PM »

    Offline Tofu

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So I downloaded a program through a link I got sent by a friend and she said it's a trustable site. It came full of viruses and my antivirus deleted around 8 different viruses (I'm using McAfee). I managed to delete all viruses but a couple of files remained that change my Google Chrome's start-up site.

Whenever I open Google Chrome I get this search site called My Start Search (http://www.mystartsearch.com/?type=sc&ts=1412237344&from=ild&uid=TOSHIBAXMQ01ABF032_932CSAFISXX932CSAFIS) instead of Google. I checked what my home site is set to and it does say Google and when I click on the home site button I get sent to Google aswell.

I searched for a lot of stuff online and nothing worked. I did found a couple of files in my laptop that have the Google Chrome icon and a long name that looks like some kind of coded link and have "mystart" in them but I can't delete them because they're being used even if I start my laptop in safe mode. I asume these files are the problem but I can't find how to delete them.

Any help will be apreciated.

P.S.: I posted in this section because I think it's the best for it but I might've missed one that is more appropriate.

Post Merge: December 08, 2014, 06:57:29 PM
Update: My laptop, while writing this, found a "www.mystartsearch.com[1]" file and it's an .xml. I don't know about file formats so I'm not sure what an .xml does but it was saved in the App Data folder. I deleted it but the problem continues.

Also, I can't find the couple of files I mentined earlier when I search my pc with files with "mystart" in them.
« Last Edit: December 09, 2014, 03:53:18 AM by Tofu »
MarineCorps
We WILL protect the peace!


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I got a virus I can't delete!
« Reply #1 on: December 08, 2014, 07:01:56 PM »

    Offline Luke[Dumke]

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Check your shortcuts of chrome for it.


Make sure there is nothing after the /chrome.exe

check the extensions

"chrome://extensions/"
"chrome://plugins/"
Project Leader for DBORevelations || Contact Email: Support@dborevelations.com

"We'd rather under-promise and over-deliver"

I got a virus I can't delete!
« Reply #2 on: December 08, 2014, 07:38:57 PM »

    Offline Casey

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Have you tried using Adwcleaner yet?
Download it from bleepingcomputer.com

I got a virus I can't delete!
« Reply #3 on: December 08, 2014, 07:44:30 PM »

    Offline Luke[Dumke]

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Have you tried using Adwcleaner yet?
Download it from bleepingcomputer.com
Bleepingcomputer is the best website for all computer repair/virus removal needs.
Project Leader for DBORevelations || Contact Email: Support@dborevelations.com

"We'd rather under-promise and over-deliver"

I got a virus I can't delete!
« Reply #4 on: December 08, 2014, 07:51:10 PM »

    Offline keredvin

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"I'm Commander Shepard, and this is my favourite part of the internet".

I got a virus I can't delete!
« Reply #5 on: December 09, 2014, 03:58:50 AM »

    Offline Tofu

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I tried deleteing whatever is after chrome.exe and still won't fix it. Also, I checked my extensions and I only have Adblock Plus, McAfee's Site Advisor, Google Docs, a Skype thingy and an ArcheAge thing I downloaded a long time ago. I got to many plugins to list them but I got only 1 I don't know what it is for and it's called "Native Client" but I'm kindda afraid of deleting it.

How does Adwcleaner work? I don't like downloading stuff randomly, not because of viruses because I trust my antivirus, but because I end up having millions of files in my laptop I don't want and I'm too lazy to erase one by one.
MarineCorps
We WILL protect the peace!


Nintendo 3DS FC: 2638 - 0844 - 4946

I got a virus I can't delete!
« Reply #6 on: December 09, 2014, 04:04:19 AM »

    Offline Nia

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Did you try the program I suggested?
It's not an anti-virus program, but it can show you what programs have malware stored in them, and has a button that allows quick access to remove them (such as various installers). The downside is, it won't recognize every program with malware stored in it, and it won't be able to tell if plug-ins are contaminated most of the time.

Other than that, I'd suggest trying to back up the files you want to keep on a flash drive or disc, and doing a system reset from there.

If the problem just lies with Chrome, however... you could try removing it completely (or resetting it), to remove the damage, although it would remove any plug-ins you don't want removed most likely.


"I am the bone of my sword
 Steel is my body and fire is my blood
 I have created over a thousand blades
 Unknown to Death, Nor known to Life
 Have withstood pain to create many weapons
 Yet, those hands will never hold anything
 So as I pray, Unlimited Blade Works."

I got a virus I can't delete!
« Reply #7 on: December 09, 2014, 04:20:42 AM »

    Offline Tofu

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Did you try the program I suggested?
It's not an anti-virus program, but it can show you what programs have malware stored in them, and has a button that allows quick access to remove them (such as various installers). The downside is, it won't recognize every program with malware stored in it, and it won't be able to tell if plug-ins are contaminated most of the time.

Other than that, I'd suggest trying to back up the files you want to keep on a flash drive or disc, and doing a system reset from there.

If the problem just lies with Chrome, however... you could try removing it completely (or resetting it), to remove the damage, although it would remove any plug-ins you don't want removed most likely.

What program did you suggest? I don't see any posts from you earlier D:

I could try re-installing Chrome, most of the setting and bookmarks are saved to your Google account and the plug-ins are no big deal. Most of them were installed when I needed them. About extensions, I'd just have to install Adblock again. I don't really use the others and still, the McAfee one installs automatically.
MarineCorps
We WILL protect the peace!


Nintendo 3DS FC: 2638 - 0844 - 4946

I got a virus I can't delete!
« Reply #8 on: December 09, 2014, 04:22:46 AM »

    Offline Casey

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Bleepingcomputer is the best website for all computer repair/virus removal needs.
Exactly ^^.
Malwarebytes Antimalware
This one does the job, most of the times ;D
How does Adwcleaner work? I don't like downloading stuff randomly, not because of viruses because I trust my antivirus, but because I end up having millions of files in my laptop I don't want and I'm too lazy to erase one by one.
Read it here http://www.bleepingcomputer.com/download/adwcleaner/

I got a virus I can't delete!
« Reply #9 on: December 09, 2014, 04:25:18 AM »

    Offline Nia

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What program did you suggest? I don't see any posts from you earlier D:

I could try re-installing Chrome, most of the setting and bookmarks are saved to your Google account and the plug-ins are no big deal. Most of them were installed when I needed them. About extensions, I'd just have to install Adblock again. I don't really use the others and still, the McAfee one installs automatically.

I suggested www.shouldiremoveit.com

As for reinstalling Chrome, it might not be a bad idea to give it a shot.


"I am the bone of my sword
 Steel is my body and fire is my blood
 I have created over a thousand blades
 Unknown to Death, Nor known to Life
 Have withstood pain to create many weapons
 Yet, those hands will never hold anything
 So as I pray, Unlimited Blade Works."

I got a virus I can't delete!
« Reply #10 on: December 09, 2014, 05:07:21 AM »

    Offline Tofu

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I suggested www.shouldiremoveit.com

As for reinstalling Chrome, it might not be a bad idea to give it a shot.

I can't re-install Chrome now :(. It says there's an error and tells me to check if the program is running but it can't be running if it's uninstalled. Also, I discovered I'm getting the same issue in Internet Explorer too but I didn't have it last time I used it some time ago...
MarineCorps
We WILL protect the peace!


Nintendo 3DS FC: 2638 - 0844 - 4946

I got a virus I can't delete!
« Reply #11 on: December 09, 2014, 05:12:15 AM »

    Offline Nia

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I can't re-install Chrome now :(. It says there's an error and tells me to check if the program is running but it can't be running if it's uninstalled. Also, I discovered I'm getting the same issue in Internet Explorer too but I didn't have it last time I used it some time ago...

Wow... I'm out of ideas then...

I suggest you get all the files you want to keep, try backing them up onto disc or a flash drive, and reset
everything on your computer in that case.

The only other thing I can suggest (if you haven't already), is reboot your computer and see if it lets you reinstall Chrome then. Otherwise, a system purge and full-reinstallation is the only thing I can imagine might work.  :-\


"I am the bone of my sword
 Steel is my body and fire is my blood
 I have created over a thousand blades
 Unknown to Death, Nor known to Life
 Have withstood pain to create many weapons
 Yet, those hands will never hold anything
 So as I pray, Unlimited Blade Works."

I got a virus I can't delete!
« Reply #12 on: December 09, 2014, 05:28:21 AM »

    Offline kami97

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I can't re-install Chrome now :(. It says there's an error and tells me to check if the program is running but it can't be running if it's uninstalled. Also, I discovered I'm getting the same issue in Internet Explorer too but I didn't have it last time I used it some time ago...

just restart pc and then try again
also this may help
http://www.techsupportall.com/how-to-remove-mystartsearch-com-homepage-removal-help/


I got a virus I can't delete!
« Reply #13 on: December 09, 2014, 05:40:17 AM »

    Offline Tevin

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Heres How To Fix Your PC :) step 1-10 English Version 1.0

Step 1.Carefully Take Your Destop or Laptop
Step 2.Walk OutSide To Your Local TrashCan
Step 3.Firmly Throw Your PC In The TrashCan
Step 4.Go get Some Money
Step 5.Go To Walmart
Step 6.Go Look in The Computer Ile
Step 7.Pick Up A Good PC With Your Budget Cost
Step 8.Take Your choice of PC and let the Cashier Cash it
Step 9.Take Your New PC Home
Step 10.Go To Your Internet Browser and Go Too http://dborevelations.com/forums/

Thank You if This Dont Work Please Repeat Step 1-10 Good Luck


I got a virus I can't delete!
« Reply #14 on: December 09, 2014, 06:04:27 AM »

    Offline Casey

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I can't re-install Chrome now :(. It says there's an error and tells me to check if the program is running but it can't be running if it's uninstalled. Also, I discovered I'm getting the same issue in Internet Explorer too but I didn't have it last time I used it some time ago...
Why you didn't try Adwcleaner first?! :'(
Try to follow these steps:
Change your DNS: use Comodo's Dns, 8.26.56.26 and 8.20.247.20.
Download Rkill, HitmanPro and AdwCleaner from bleepingcomputer.com.
Run Rkill, wait; perform a scan with HitmanPro and then with AdwCleaner.
« Last Edit: December 09, 2014, 06:10:01 AM by Casey »

I got a virus I can't delete!
« Reply #15 on: December 09, 2014, 06:13:35 AM »

    Offline Inzane

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Heres How To Fix Your PC :) step 1-10 English Version 1.0

Step 1.Carefully Take Your Destop or Laptop
Step 2.Walk OutSide To Your Local TrashCan
Step 3.Firmly Throw Your PC In The TrashCan
Step 4.Go get Some Money
Step 5.Go To Walmart
Step 6.Go Look in The Computer Ile
Step 7.Pick Up A Good PC With Your Budget Cost
Step 8.Take Your choice of PC and let the Cashier Cash it
Step 9.Take Your New PC Home
Step 10.Go To Your Internet Browser and Go Too http://dborevelations.com/forums/

Thank You if This Dont Work Please Repeat Step 1-10 Good Luck
Lmao you so crazy.

I got a virus I can't delete!
« Reply #16 on: December 09, 2014, 06:26:44 AM »

    Offline Tevin

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I got a virus I can't delete!
« Reply #17 on: December 09, 2014, 07:21:00 AM »

    Offline Tofu

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Heres How To Fix Your PC :) step 1-10 English Version 1.0

Step 1.Carefully Take Your Destop or Laptop
Step 2.Walk OutSide To Your Local TrashCan
Step 3.Firmly Throw Your PC In The TrashCan
Step 4.Go get Some Money
Step 5.Go To Walmart
Step 6.Go Look in The Computer Ile
Step 7.Pick Up A Good PC With Your Budget Cost
Step 8.Take Your choice of PC and let the Cashier Cash it
Step 9.Take Your New PC Home
Step 10.Go To Your Internet Browser and Go Too http://dborevelations.com/forums/

Thank You if This Dont Work Please Repeat Step 1-10 Good Luck

Sadly, my country's inflation is so high you need more than x30 minimum wage just to buy a good laptop as in i5 processor and stuff. Don't get me started in the prices for food, cars and houses. If I didn't live in the third world or if I was rich I'd have a new laptop already.

I did restart my laptop and installed chrome and the problem was gone. I will proceed to do the same on IE since I needed to re-install it anyway because of some bugs. I did set the option to save all my files from Chrome when I uninstalled so everything is here already. No need for tedious setups :D
« Last Edit: December 09, 2014, 07:28:50 AM by Tofu »
MarineCorps
We WILL protect the peace!


Nintendo 3DS FC: 2638 - 0844 - 4946

I got a virus I can't delete!
« Reply #18 on: December 09, 2014, 07:34:23 AM »

    Offline Nia

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Sadly, my country's inflation is so high you need more than x30 minimum wage just to buy a good laptop as in i5 processor and stuff. Don't get me started in the prices for food, cars and houses. If I didn't live in the third world or if I was rich I'd have a new laptop already.

I did restart my laptop and installed chrome and the problem was gone. I will proceed to do the same on IE since I needed to re-install it anyway because of some bugs. I did set the option to save all my files from Chrome when I uninstalled so everything is here already. No need for tedious setups :D

Good to hear.


"I am the bone of my sword
 Steel is my body and fire is my blood
 I have created over a thousand blades
 Unknown to Death, Nor known to Life
 Have withstood pain to create many weapons
 Yet, those hands will never hold anything
 So as I pray, Unlimited Blade Works."

I got a virus I can't delete!
« Reply #19 on: December 11, 2014, 08:33:23 PM »

    Offline TwistedX

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I did restart my laptop and installed chrome and the problem was gone. I will proceed to do the same on IE since I needed to re-install it anyway because of some bugs. I did set the option to save all my files from Chrome when I uninstalled so everything is here already. No need for tedious setups :D

Congrats, but for future notice. What i use for viruses and other related malware software

CCleaner.....................................For cleaning Windows, Internet and Registry Files
Malwarebytes Anti-Malware..........For real-time malware protection
Spybot - Search & Destroy............For any any maleware that Malwarebytes may miss
ESET NOD32 Antivirus..................For real-time virus protection

and other misc .bat files for those pesky files.

NOTES: I dont use Chrome or IE (IE unless i have to) because most viruses and maleware are made for IE...Chrome im unsure of.
« Last Edit: December 11, 2014, 08:35:52 PM by TwistedX »
Pride    Warriors

I got a virus I can't delete!
« Reply #20 on: December 11, 2014, 11:12:34 PM »

    Offline Remis267

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